FAQ
How Do I Place An Order?
Placing an order is simple and straightforward. Start by selecting your preferred tin color from the available options. Next, upload the image or enter the text you would like used for personalization—if uploading an image, please be sure it is in JPEG or PNG format for best quality. Review your selections to ensure all details are correct, then add the item to your cart and complete your purchase through our secure checkout. Once your order is submitted, our team will begin crafting your personalized premium tin with care and precision.
Payment and Shipping
All available payment options will be presented securely at checkout for your convenience. Once your order is placed, customization and personalization typically take approximately two business days to complete. After production, your order is shipped and usually arrives within three to five business days, depending on weather and carrier conditions. In most cases, you can expect to receive your personalized tin within seven days or less from the time your order is submitted.
Secure Ordering & Payment Options
We are committed to providing a safe and reliable shopping experience for every customer. All orders for our premium metal tins are processed through a secure, encrypted checkout system to protect your personal and payment information. Multiple trusted payment options are available at checkout, allowing you to complete your purchase with confidence and convenience. Your information is never stored or shared, ensuring that every transaction is handled with the highest level of security and professionalism.
Returns & Refunds
Because our premium metal tins are custom personalized, all sales are final and non-refundable once production has begun. Personalized items cannot be returned or exchanged unless there is a defect in materials or craftsmanship, or an error caused during our production process. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details, and we will work promptly to resolve the issue. Our goal is to ensure every customer receives a high-quality product that meets our standards.